Terms and conditions

Terms and conditions

General terms and conditions of sale

  1. Online store administrator information
  2. TCGV Acceptance
  3. Copyright
  4. Distance contracts, validity
  5. Prices, payment methods, invoicing
  6. Stocks
  7. Guarantees
  8. Return policy
  9. Work schedule, deliveries, and deadlines
  10. Obligations of the buyer
  11. Obligations of the seller
  12. Confidentiality policy
  13. Disputes



General Terms and Conditions
Of Sale – Kamin Horn online store ( TCGV)

Before using or obtaining any materials, information, services through this online store, please read the Terms and Conditions carefully. These provisions are also complemented by Law 365/2002 on electronic commerce, republished and amended, and with Government Emergency Ordinance 34/2014 on consumer rights in contracts concluded with professionals.

1. Online store administrator information 

The site www.kaminhorn.ro is managed by SC AB GROUP CERAMICS SRL-D with its registered office in Comanesti, Crinului Street no. 15 (inside the former CPL), 605200 postal code, Bacau county, Romania, registered at the Trade Register under no. J04/184/2014, Unique Identification Code RO 32835182, Tel. 0743 99 55 99 or 0745 144 392, email vanzari@kaminhorn.ro

2. TCGV Acceptance

The administrator gives you access to the online store and its use, subject to your acceptance of these terms and conditions. By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our online store, you agree to abide by these Terms and Conditions. The administrator reserves the right to complete or modify any information in the virtual store without first notifying users of the site.

3. Copyright

  • The Visitor/Buyer understands the intellectual property rights and will not download/ use the content of the Kamin Horn online shop, images, descriptions, graphics without the written permission of the administrator, as being the property of the administrator, being protected by copyright law, intellectual and industrial property law.

4. Distance contracts, validity

  • With the launch of the Kamin Horn online store order, the buyer accepts email or phone communication through which the manager performs the activity.
  • This distance contract enters into force when the order is acknowledged by the administrator. Confirmation is done verbally (by phone) or electronically (via e-mail). The TCGV of the online store Kamin Horn is the basis of the contract concluded in this manner.
  • The Administrator does not in any way regard an unconfirmed order as having the value of a Contract.
  • The buyer becomes the owner of the goods after the payment confirmation, in the case of payment by OP or card after payment and signing the transport documents in case of delivery by courier with cash on delivery.

5. Prices, payment methods, validity

  • Prices are displayed on the product-specific page, include VAT and do not include delivery costs unless expressly stated on this aspect or offered as a bonus for large orders. If the price is not displayed, you will be able to ask for an offer and an operator will tell you the price as soon as possible.
  • The price of the ordered product is the one displayed on the order placement date.
  • The price printed on the invoice is the same as the one sent by the operators when the order is confirmed.
  • The price of products from the online store Kamin Horn may be different from the one in physical stores. The payment methods are available on the order launch page.
  • Based on the information held by Kamin Horn and those provided by the buyer, an invoice will be issued for the goods delivered. At the same time, the package will be accompanied by the documentation provided by the law for the product(s) ordered, as appropriate: certificate/declaration of conformity, warranty certificate, instructions for use, etc.


Products are available in stock. However, the administrator cannot guarantee the availability of posted products. Customers are properly informed, in accordance with terms and conditions, about the availability of products ordered prior to delivery confirmation. Rarely, communication errors may occur in this regard.

7. Guarantees

SC AB GROUP CERAMICS SRL-D guarantees that the delivered products are original, sealed (in the form they come from partners) and accompanied by the fiscal invoice, receipt (issued by the administrator or the courier company) and, as the case may be, warranty certificate which requires warranty). We declare on our own responsibility according to the provisions of art. 5 of the GD no. 222/2002 regarding the regime of products that may endanger life and health, safety and environmental protection as delivered products do not endanger life, health, work safety, do not have negative impact on the environment and are in conformity with : EC Directives 67/549/EEC and 1999/45/EC (subject to observance of handling, transport and storage according to the Technical and Safety Data Sheets issued by the supplier and originally at the company's headquarters and on the website www.kaminhorn.ro to the products in question.

The products sold are guaranteed quality for the period stated on the packaging, subject to compliance with the storage and transport prescriptions.

8. Information concerning the exercise of the right of withdrawal

These provisions are complemented by Law 365/2002 on electronic commerce, republished and amended, and with OUG 34/2014 on consumer rights in contracts concluded with professionals.

Return policy

According to OUG 34/2014 you have the right to withdraw from this contract without specifying the reasons and without incurring penalties within 14 days. The withdrawal period expires after 14 days from the day you enter or a third party other than the carrier indicated by you in the physical possession of the products.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using an unqualified statement, such as a letter sent by post, fax or email. Our data are: Comanesti, Crinului str, no. 15 (inside the former CPL), postal code 605200, Bacau county, Romania, 400401, E-mail: vanzari@kaminhorn.ro, Phone no.: 0745 144 392 For this purpose, you can use the attached withdrawal model, but its use is not mandatory. In order to comply with the withdrawal deadline, it is sufficient to send the notice concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of withdrawal

If you withdraw, we will refund any amount we have received from you, including delivery costs, except for additional costs due to the fact that you have chosen a different delivery method than the cheapest type of standard delivery we offer without delay and in any case not later than 14 days from the date on which we are informed of your decision to withdraw from this agreement. Additional costs are any costs (transportation, delivery, diminished value of products resulting from manipulations other than those necessary to determine the nature of the products' quality and operation, postal or other charges) to be borne by the consumer when exercising the right of withdrawal. The courier service costs are not refundable.

The standard delivery is considered to be free of charge from the Kamin Horn float for orders over 300 Ron. We will perform this refund using the same payment method as the one used for your initial transaction, unless you have expressly agreed to another refund method; In any case, you will not be charged fees as a result of such reimbursement. We may postpone reimbursement until the date we receive your products or until you have provided us with the proof that you have returned the products as soon as possible. If you have received products in connection with the contract, ship the products directly or hand them directly to any of the locations displayed on the Contact page of the www.kaminhorn.ro website without undue delay and in any case within up to 14 days from the date you submitted your withdrawal. The term is met if the products are sent back before the expiry of the 14-day period. The conditions concerning the right of withdrawal are applied only to individual consumers, as defined in Article 2, par. 1 of Government Emergency Ordinance 34/2014.

You will have to bear the direct cost of returning the products. The consumer is responsible for the integrity of the product until it is in the possession of the store. The approximate cost is estimated at a maximum of £ 10/kg. You are responsible for diminishing the value of products resulting from manipulations other than those necessary to determine the nature, quality and performance of the products. At the request and with the consent of the consumer, SC AB GROUP CERAMICS SRL can recommend to the buyer the purchase of another product of quality and at a price equivalent to those requested in the first order. The initial order will be cancelled at the time of order confirmation of the product(s) replacing the original product.

If you are thinking about returning the product, do not use it! You cannot use the products you have received before deciding to cancel the sale-purchase contract. The right of withdrawal exists to allow you to examine the product as you would do in a store, not to give you 14 days of free use.

Cannot be returned products that:
  • have been the subject of a special order
  • have been distinctly customized at the consumer's request
  • were made according to the consumer's specifications (eg tinting the product in the color desired by the customer)
  • it shows traces of impact, damage, wear
  • have been unsealed and do not have the original intact packaging with all the accessories and the integral label.
  • are made by any means in a condition inappropriate for re-selling
For the products raised by the buyer directly from the store, since the buyer has the possibility to directly check the product, the return conditions set out in this section do not apply.
SC AB GROUP CERAMICS SRL-D, will bear the return expenses if it is imputable to it. (The products received do not correspond to the order, they are other than those requested by the order).

Model of withdrawal

This form is sent back filled in only if you would like to withdraw from the contract.
  • To SC AB GROUP CERAMICS SRL-D, Comanesti loc., Crinului str., no. 15 (inside the former CPL), postal code 605200, Bacau, Romania, registered at the Trade Register Office under no. J04 /184/2014, Unique Identification Number RO 32835182, Tel. 0745 144 392, email: vanzari@kaminhorn.ro.
  • I hereby inform you of my/our withdrawal from the online sales contract for the following products: ________________________ Ordering on __________ / received on ____________ No. of invoice ____
  • Name of consumer (consumers)
  • Address of consumer (consumers)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

9. Work schedule, deliveries, deadlines


  • An order can be placed at any time but the processing period is from Monday to Friday between 8-16, except for legal holidays.
  • The products available in the online store can be delivered through the Kamin Horn fleet in the specified area or with the help of the courier services.
  • The delivery time for products is 48-72 hours from the moment of delivery confirmation.
  • Physical deliveries are made door to door, by express courier, out of the distribution area through the Kamin Horn float - outsourced service, therefore independent of the manager. There may be delays in the delivery deadline set when the order is confirmed; in this case the administrator does not assume any liability on behalf of courier companies.
  • The administrator assumes responsibility for delivering products ordered by the buyer. The risk of acquiring the good is transferred to the buyer at the time the asset is handed over.

10. Obligations of the buyer

  • to provide real, accurate and up-to-date information about his entity when required, otherwise there is the possibility of declining orders;
  • to accept the resolution of any problems within 30 days from the date of their notification via an email addressed to the administrator;
  • to accept the TERMS AND CONDITIONS of the administrator upon the commencement of the orders and to pay the value of the merchandise by the methods provided at the time of the order submission.

11. Obligations of the seller

  • to provide users with free professional information about their products and services. The content published in the virtual store is of an indicative nature. Product features and technical documentation related to those displayed on the site are made available by manufacturers and suppliers. Product images are displayed as a slideshow. Depending on the batch in which they were manufactured, the actual appearance of the product may differ.
  • to contact customers for order confirmation by e-mail or telephone;
  • to deliver the products within 30 days from the delivery confirmation if they are in stock;
  • to use personal data collected from clients/users in accordance with the "Privacy" section, an integral part of the TERMS AND CONDITIONS.

12. Confidentiality policy

SC AB GROUP CERAMICS SRL is a personal data controller registered with the General Register Office of the National Agency for Personal Data Surveillance under no. 32,835,182.

SC AB GROUP CERAMICS SRL is a personal data controller registered with the General Register Office of the National Agency for Personal Data Surveillance under no. 32,835,182. According to the requirements of Law no. 677/2001 on the Protection of Individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and protection of privacy in the electronic communications sector SC AB GROUP CERAMICS SRL-D, with headquarters in Comanesti, Crinului str, no. 15 (former CPL), postal code 605200, Bacau county, Romania, registered at the Trade Register Office under no. J04 / 184/2014, Unique Identification No. RO 32835182, Tel. 0745 144 392, email: vanzari@kaminhorn.ro. through the authorized person Liviu Baltaa SC AB GROUP CERAMICS SRL-D, SRL has the obligation to administer safely and only for the specified purposes, the personal data you provide us about you, a member of your family or another person. The data to be saved in the SC AB GROUP CERAMICS SRL-D database are: name, first name, email address, telephone number, address and other invoicing data only if they are offered on a voluntary basis. Refusing to provide them makes it impossible to process orders sent online to the Kamin Horn virtual store. The purpose of data collection is: order honouring, advertising, marketing, advertising, statistics, electronic communications. You are not required to provide the data. Your refusal does not cause any consequences. The registered information is intended for use by the operator and is not communicated to third parties except for the agreed partners/service providers with whom there is a contract that protects these data received from the buyer under the sanction of damages. Opting for subscribing to the newsletter and participating voluntarily in various contests/promotions/advertising lotteries implies user acceptance that their personal data be preserved and processed by SC AB GROUP CERAMICS SRL-D, If you do not want to receive information about products, services, events, etc. offered by SC. SC AB GROUP CERAMICS SRL-D, please inform us via email at kaminhorn@gmail.com

The site www.kaminhorn.ro uses Google Remarketing and Google AdWords, collecting this way cookies. Cookies are text files controlled by the internet browser, which in the standard version is set to accept them. When accessing the Kamin Horn online store, it will ask the internet browser to store a cookie in the PC's memory. Cookie information generates the restraint of certain settings/actions between two distinct sessions, increasing the page load speed on subsequent visits. There are situations in which the IP address from which the site or site of reference can be retrieved, if applicable. Cookies allow the site to provide personalized information and advertising relevant to the user and will not be sold, apprehended or leased to a third party. Such ads can be displayed on the Google Display and Google Search websites. Our partners will not collect personal information such as name, email address, postal address or telephone number. If you do not agree to the use cookies by Google or our advertising partners, please email us at vanzari@kaminhorn.ro and you will receive the necessary instructions for deactivation.

According to Law no. 677/2001, you have the right to access, to interfere with the data, the right not to be subject to an individual decision and the right to appeal to the court. At the same time, you have the right to oppose the processing of personal data that you are looking at and requesting data deletion *. For the exercise of these rights, you may send a written request, dated and signed at any point of activity of SC AB GROUP CERAMICS SRL-D, or online via email at vanzari@kaminhorn.ro. You also have the right to appeal to the courts.

Your data will not be transferred abroad.
If some of your data is incorrect or you want to change it, please let us know as soon as possible.
*any person has the right to oppose, for legitimate reasons, the processing of data concerning him/her. This right of opposition may be excluded for certain processing provided by law (eg processing by financial and fiscal services, police, justice, social security). Therefore, this mention cannot be made if processing is of a mandatory nature;
*any person also has the right to oppose, free of charge and without any justification, the processing of his or her personal data for direct marketing purposes.

13. Disputes

TERMS AND CONDITIONS OF GENERAL SALE (TCGV) are subject to Romanian legislation. In the event of litigation, if the amicable settlement does not have effect after filing the complaint at the company's headquarters, he/she will appeal to Cluj Napoca Court. Kamin Horn is not responsible for damages caused without his fault, the failure of the online store or those resulting from the impossibility of accessing the pages of the virtual store (eg: Internet connection problems). Force majeure exonerates the party invoking it.


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